This form is exclusively to express your disagreement with any product or service provided by Perú Escape. All fields are required.
Business Name: Global Experience Network S.C.R.L. R.U.C.: 20392908391 Address: Av. Militar 2044 – Lince – Lima, Peru
Current Date
1. Identification of the complaining consumer
Name
Document TypePassportNational identity document (DNI)RUCImmigration Card (CE)
Document Number
Address
Telephone Number
Email
2. Identification of the good contracted
Type of good to claim ProductService
Currency SolesDollars
Reclaimed amount
Point of Sale WebsiteOffice
Description of the Product or Service
3. Detail of the claim
Type of claim ClaimComplaint Claim: Disagreement related to products or services. Complaint: Dissatisfaction with the customer service.
Claim detail
Claim request
I declare to be the owner of the service and I accept the content of this form, stating under a sworn statement the veracity of the facts described.
I have read and accepted the Privacy Policies
* The formulation of the Claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI * The provider must respond to the claim within a period not exceeding thirty (30) calendar days, being able to extend the period up to thirty (30) more days, prior to communication to the consumer. * We inform you that, in order to properly process your complaint or claim, your data will be collected in our customer data bank, corresponding to the company in our group that operated your flight or provided the service that is the subject of the complaint or claim. Your personal data will be treated confidentially and under security measures and will be stored for the time necessary to serve you.
