Any request for cancellation of a reservation must be requested via email, which will be answered by approving the cancellation within a period no longer more than 48 hours in the case of FITS and within a period to be informed by its executive, in the case of groups.
Any request for cancellation of reservations NOT RECONFIRMED, will not be subject to penalties or expenses of cancellation, being the responsibility of the client to ensure that they receive the answer to their request in writing.
Any request for cancellation of RECONFIRMED reservations will be subject to penalties that will be applied depending on the date on which the request was received and based on the following general deadlines:
INDIVIDUALS (FITS)
Within 15 days to the date of entry: NO REFUND APPLIES – PENALTY 100%
Within 16 to 31 days to the date of entry: SUBJECT TO PENALTY OF 50%
Within 32-45 days to the date of entry: SUBJECT TO PENALTY OF 20%
If the cancellation is requested 46 days more, before the date of entry of the passenger (s), no penalties will be applied.
GROUPS
Within 32 days to the date of entry: NO REFUND APPLIES – PENALTY 100%
Within 61 to 90 days to the date of entry: SUBJECT TO PENALTY OF 50%
Within 91 to 120 days to the date of entry: SUBJECT TO PENALTY OF 20%
If the cancellation is requested 121 days more, before the date of entry of the group no penalties will be applied.
Perú Escape reserves the right to modify the deadlines previously established in case of special reservations where refunds are not applicable for individuals or groups. These deadlines will be informed by the executive in charge at the time of confirmation.
The cancellation policies indicated do not apply to reservations that include the entrance of the Inca Trail, regardless of the date on which the request was made. In this case, no refund will be granted due to the non-endorsable or non-refundable nature of the reservation.
The cancellation policies indicated do not apply to reservations that require a pre-payment by the service provider, such as boutique hotels, hotel chains or Amazon cruises to be confirmed. For these special cases, the policies and conditions of the operator involved will be applied, which will be informed by the executive in charge.
In case of cancellation of tour packages that include train services to/from Machu Picchu or other destinations such as Cusco, Puno, Arequipa, or vice versa; penalties and refunds (if applicable) will be applied according to the policies and conditions of the service provider plus a fee for administrative expenses by Perú Escape.